(HaHA! See what I did there? HA! You see, I asked you whether you made snap judgements, and then I made a snap judgement about you and whether or not you...um, heh. mmm. heh-heh. Alright.)
Let's say you hired a handyman to come to your house to do several handytasks. Let's say you talked to him a couple of times on the phone before he came, and he was friendly and thoughtful. You noted that he seemed like a good communicator, and that he actually seemed to be listening to you and what you'd like to have done. You checked out his website, and you felt confident that this person would show up and provide competent service for a reasonable price.
Let's say the day comes, and Handyman shows up wearing something like this:
|Ed Hardy is my Handyman.|
Where are you, my snap judgers? I kind of paused, but didn't think about it too much at first. Huh, I thought. Ed Hardy is my Handyman. Alright, well whatever, if Ed Hardy can install things, I don't care what he wears. Come on in Ed, here's project 1, project 2, and project 3. You're here for 3 hours-- have at it.
Ed smiled! A big friendly gladhandy smile! Great, he said! Sounds Perfect! OK! Let me just go and grab my guy out of the truck, and you'll have two! people! workinn! for ya! Sound Good? Sounds Good! OK!
He dashed off.
UM, I thought. I would not mind if we turned down the gladhand volume a bit. A lot, actually. I've never had so!much!forced!friendly! from a contractor, so it just seemed strange. And-- 'grab your guy out of the truck?' Like he's one of your tools or something? Why not just come to the door together, introduce him? But, alright, whatever. You're here, Gladhand Ed, so get this party started.
Gladhand Ed returned with ESL Sidekick. This is my guy! He's just gonna be helpinn me work for ya! OK? OK!
WOW, I thought. 'This is my guy?' Not a name, just his guy. Gladhand Ed, losing points by the minute.
They got to work and I could hear Gladhand Ed giving ESL Sidekick instructions-- commands, really-- in bad, sad Spanish. They divided the labor at one point, with Gladhand Ed working inside and ESL Sidekick working outside. As he finished outside, ESL Sidekick came in and asked me where the power was for something, and I pointed behind him. Gladhand Ed seemed mortified by this-- he looked up, hurried over, and forced a laugh. Hah-a-a! Oh, buddy! Oh, my man, it's right behind you! Oh, he's my buddy, he's my guy! He slapped ESL Sidekick's back and rubebd his shoulders, literally gladhanding him.
WHAT, I thought. IS THIS?
They did get several things done, which was great. But after they left, I realized-- I was so anxious for them to leave that I had neglected to talk to them about coming back for a couple of other handytasks. It wasn't terrible, but I'm not sure I want a repeat of the Gladhand Ed experience.
The Ed Hardy shirt was a dead giveaway, wasn't it? I should have known.